• The Magic of an Office Procedures Manual
  Marsha's most popular workshop designed for the entire dental team!
  Learn how to incorporate the principles of Standard Operating Procedures "SOPs" into your own practice. SOPs will organize your system delivery, enhance staff development, and improve daily operations. Marsha takes you through mission statement development, creating collaborative task inventories, and designing personnel management systems that are founded in performance excellence!
  
  
  
• Team Systems That Work
  A must workshop for the entire dental team! You will learn conflict resolution and problem solving techniques that will dramatically improve communication and turn "gripe sessions" into productive staff meetings. Marsha helps you understand, accept, and appreciate the diversity of your team while creating a team agreement that supports optimum teamwork!
  
  
  
• Gaining Compliance: How to Get Others to Do What You Want Them to Do!
  This program is for all dental team members who want to be more effective when communicating with patients! Marsha will explore and define the nature of communication and its role in patient compliance, conflict resolution, and in developing "patient-friendly" systems. Learn how to get patients to keep appointments, comply with home care instructions, complete treatment, and pay their bills!
  
  
  
• Dare To Dazzle! How to Make Internal Marketing Work
  Internal marketing involves the entire team! Discover how to unlock your unique team creativity in designing new internal marketing strategies that will attract and help you retain more patients. Marsha will teach you how to write a comprehensive internal marketing plan that will define your standard of care, service, and project your best qualities!
  
  
  
• "Psychology" in the Dental Office
  This is an eye opening program for anyone who has faced challenging emotional situations with patients! Join Marsha in learning how you can incorporate the principles of fundamental and abnormal "psychology" into your practice when dealing with communication, pain issues, fear, anxiety, and even bizarre patient behavior!
  
  
  
• Leadership by Design
  Marsha offers a stimulating and strategic approach to improving personal leadership skills for dentists and office managers. You will learn the ten daily habits that make you a good leader, identify 12 key areas of dental office management, and develop a personal action plan for improving your leadership effectiveness with others.
  
  
  
• Dental Fundamentals for Non-Clinical Dental Staff
  In this program, non-clinical dental business assistants can quickly learn how to identify each tooth, utilize tooth numbering systems for processing insurance, understand normal and abnormal oral conditions, and define 150+ key dental terms needed to function effectively in a professional dental office.
  
  
  
• The Secrets to Becoming a Real Dental Assistant
  Marsha takes you into what she defines as the "real world" of dentistry. She helps the new dental assistant move past the "newbie" stage quickly by teaching valuable techniques and strategies for discovering what really matters most to your co-workers, the dentist, and your patients. Learn the difference between being a dental assistant and becoming a dental professional!
  
  

Marsha Freeman and Associates can CUSTOMIZE your presentation to include a combination of her programs and workshops, or develop a customized training program addressing individual team management needs!